Changing the Outlook temporary folder location

Today I came across an interesting issue which I’m surprised I hadn’t come across before really.

The customer, using Citrix XenApp 6 to supply a hosted virtual desktop to their users, had (rightly so) locked down access to the local drive (C:\).  This caused a problem when wanting to save Outlook attachments.  Users were getting the following error message:

Error message when trying to save an attachment from an email

Now, fortunately, the solution was simple (although it did have a slight twist).  Using AppSense Environment Manager (or any other User Virt Personalisation software (even GPP), I added the following registry key on application start up.


Please note the Policies node of the Registry path.  Unlike some of the articles out there, it will not work if you put this in HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security, or at least it didn’t for me.

Now, when a user goes to save an attachment from Outlook, it doesn’t error.



One thought on “Changing the Outlook temporary folder location

  1. If you are looking to apply this for different versions of Outlook (Office), then you just need to change the version number. I was using Outlook 2007, hence the version was 12.0. If you are using Outlook 2010, then this needs to be 14.0, e.g: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Security

    For Outlook 2010, type 14.0.
    For Outlook 2007, type 12.0.
    For Outlook 2003, type 11.0.
    For Outlook 2002, type 10.0.
    For Outlook 2000, type 9.0.

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