Today I came across an interesting issue which I’m surprised I hadn’t come across before really.
The customer, using Citrix XenApp 6 to supply a hosted virtual desktop to their users, had (rightly so) locked down access to the local drive (C:\). This caused a problem when wanting to save Outlook attachments. Users were getting the following error message:
Now, fortunately, the solution was simple (although it did have a slight twist). Using AppSense Environment Manager (or any other User Virt Personalisation software (even GPP), I added the following registry key on application start up.
Please note the Policies node of the Registry path. Unlike some of the articles out there, it will not work if you put this in HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security, or at least it didn’t for me.
Now, when a user goes to save an attachment from Outlook, it doesn’t error.